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DMS SupportYour DMS Is Running Slow: A 10-Minute Triage Checklist
If your service writers are complaining that CDK, Karmak Fusion, or Procede is "running slow," don't immediately blame the vendor. The slow-DMS pattern usually traces back to one of a small number of root causes you can check yourself in under ten minutes.
Keep reading — this one is for clients
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Procede Excede Slow Quote Lookups: The Index Rebuild You're Missing
Procede quote searches that used to return in two seconds now take twenty. The fix is usually a database operation Procede support won't volunteer.
CDK to Karmak Migration: 8 Things Nobody Tells You
DMS migrations get sold as a six-month project. The IT side of one is closer to a year if you do it right. Here's the field guide.
Citrix Workspace Freezes When Launching CDK: The Real Fixes
A locked-up Citrix Receiver/Workspace at 7:30 AM kills the service drive. Here are the seven fixes we run before opening a CDK case.