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Identity & Access

When a Service Writer Leaves: The 15-Minute Offboarding Runbook

By Beacon Dealer Tech · May 14, 2026 · 1 min read

Turnover at the service drive and parts counter is constant. The IT side of offboarding gets skipped because GMs assume HR handled it. HR assumes IT handled it. Meanwhile, a former employee still has VPN access two months later. This is our runbook.

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